Overall satisfaction increased for a third consecutive year in the latest Membership survey.
Nearly 91 percent of Members expressed satisfaction with the Club through ratings of either “excellent” or “very good.” The figure was around 89 percent in the previous two surveys.
A record 1,472 Members completed this year’s online survey, which was conducted over two weeks in September.
The top-rated areas of the Club were Member and Concierge Services, the Guest Studios, the parking facilities, the Fitness Center and the Squash Courts.
Forty-one percent of Members said they visited the Club a “few times a week,” with most people doing so to use the dining or recreational facilities.
"The survey's highest-ever response rate and overall satisfaction rating are a true testament to the efforts of the staff, and we will use the feedback in the survey to strive to ensure that every Club experience is a satisfying one for Members," says Club General Manager Tony Cala.
Check the full survey results (log-in required).
The Club will recognize the sporting success of Japanese wrestler Saori Yoshida at an evening presentation ceremony in the Winter Garden on October 26.
The 35-year-old will receive the Club’s Sports Lifetime Achievement Award for her remarkable accomplishments in the world of freestyle wrestling, including three Olympic gold medals, one Olympic silver and 13 world championship titles.
The most recent recipients of the Sports Lifetime Achievement Award, which was established in 1995, were Masato Mizuno and Tsunekazu Takeda, who led Tokyo’s 2020 Olympic bid.
From November 6, Café Med will remain open throughout the day on weekdays.
Members will be able to enjoy the restaurant’s offerings from 6:30am to 8:30pm. Its hours on weekends and national holidays are 11am to 8:30pm.
The move follows a similar change to the hours of American Bar & Grill, which is open from 11:30am to 10pm each weekday.
From October 2, the Club dining spots of Café Med and American Bar & Grill will extend their opening hours on weekdays.
Early risers and morning fitness fanatics will be able to eat breakfast at Café Med from 6:30am.
Meanwhile, American Bar & Grill will no longer close during weekday afternoons, staying open from the late morning until 10pm.
"The extended restaurant hours will mean Members will be able to refuel after their morning workout earlier, while those looking for an afternoon drink or something to eat will have another dining option," says Noriaki Yamazaki, the Club's Food & Beverage director.
The Club also received the prestigious “Iconic” status, reserved for clubs founded at least 75 years ago.
The Distinguished Clubs program identifies excellence in the private club industry through a rigorous evaluation of candidate clubs.
As the first award recipient outside of North America, the Club joins an elite group of 176 membership clubs.